ZOHO

About

A unique and powerful software suite to transform the way you work. Designed for businesses of all sizes, built by a company that values your privacy.

Experience the breadth and depth of the Zoho ecosystem, with the professional services, infrastructure, support, and security that a large business needs. Streamline complex business processes, build strong relationships with your customers, and drive growth at scale.

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Zoho One

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

Go from Apps to Operating System – Replace your patchwork of cloud applications, legacy tools, and paper-based processes with one operating system for your entire business.

Your Business Does So Many Things – Zoho One gives you one integrated system to transform your business’ disparate activities into a more connected and agile organization. Increase productivity, deliver better customer experiences, and much more.

Leads into Cash – Collect leads in one place, close deals quickly, create quotes and invoices, sign contracts digitally, get paid, and track every key metric along the way.

Sale to Service – Close deals, manage contracts and projects, track and bill for time and expenses, keep on schedule and on budget.

Customer into Promoters – Centralize all your customer data, create segments, send targeted campaigns and surveys at the right time, and track performance with executive dashboards.

Zoho CRM

It’s easy to grow

Convert more, build lasting relationships, and grow your business resiliently, with the magic of contextual AI and thoughtful UI.

Build excellent customer relationships – Engage with your customers through the right channel at the right time and with the right message. With Zoho CRM you can harness the power of omni-channel presence, segmentation, KPIs, predictive intelligence, and more to deliver personalized experiences that breed customer loyalty.

Maximum productivity with minimum use – Let’s break the myth that CRMs are all about data entry. Zoho CRM is built to get more done in less. Automate your workflows, processes, campaigns, customer journeys, and more so that you can focus less on software and more on relationships.

Hyper-manage operations with rich analytics – You can make informed decisions with agility using Zoho CRM’s advanced analytics tools. Derive actionable insights, create custom reports and dashboards, and measure operations in real time to drive growth in a sustainable manner. Leverage our intelligent AI Zia to get accurate predictions and next steps to be taken for each lead.

Customize, upscale, and deploy with ease – Manage Zoho CRM from the bottom up without breaking a sweat. Wield a dedicated admin panel, state-of-the-art customization, and a powerful developer platform to extend what Zoho CRM can do.

Integrate Zoho CRM with over 800+ apps – Zoho CRM works seamlessly with your favorite apps–or find the right app for your needs at Zoho Marketplace.

CRM platform for companies of all sizes and industries

With a robust set of functionalities and a flexible system that allows deep customization, Zoho CRM allows people in different roles and businesses of different sizes and industries to manage their sales effectively and build meaningful customer relationships.

Experiences across industries – Every industry is unique, with different customer expectations, unique business processes, distinct pieces of customer information to work with, and varying security and compliance requirements. By blending powerful features with in-depth customization, Zoho CRM helps businesses across all industries engage their customers meaningfully and optimize their sales operations, resulting in positive customer experiences and better revenue growth opportunities for every business.

Businesses of all sizes – Whether you’re a SMB looking to optimize your sales processes or a global enterprise looking to scale your sales operations across the globe, Zoho CRM is the right fit for you. Zoho CRM offers the right combination of functional feature sets, intuitive user experience, scalability, and ease of use to help every business connect with customers at scale to build everlasting relationships.

Zoho Desk

Zoho Desk powers faster issue resolution, boosts customer retention, and enhances overall customer happiness.

Ticket Management – Manage tickets and everything else in one place.

Track customer requests across channels, brands, products, departments, and more.

Supercharge your team with contextual AI.

Make your great support team even better with thoughtfully built AI.

Self-Service – Offer quick help for the DIY customer.

Enable customers to find quick answers by themselves, wherever they are.

Agent Productivity – Empower every agent to delight every customer.

Everything your agents need to collaborate, communicate, and secure those customer relationships.

Automation – Automate all your repetitive activities.

Manage processes and automate repetitive activities to save time and effort.

Extensibility – Integrate customer service with the rest of your company.

Get more out of Zoho Desk by connecting it with all the other software your team uses.

Insights and Impact – Know what’s working and what isn’t.

Get actionable insights into your team’s performance through reports and dashboards.

Customization – Set up Desk to fit your team perfectly.

Customize not just how your help desk looks and feels, but also how it behaves.

Security – Offer help securely.

Protect your customers’ data while giving your team the information they need.

Zoho Projects

Project management platform. Plan your projects, track work efficiently, collaborate with global teams.

See the big picture with Gantt charts – Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress.

Log every minute with timesheets – Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will automatically generate invoices from your timesheets.

Automate tasks to save time – Save time on routine tasks. Whether you have a simple process or a complex workflow, our online project management platform has a drag-and-drop interface that makes new automations easier to visualize and deploy.

Integrate with your favorite apps – Zoho Projects gives you the added advantage of several other Zoho apps and third party apps through seamless integrations.

Mobile projects for mobile teams – Zoho Projects gives you the added advantage of several other Zoho apps and third party apps through seamless integrations.

Zoho Flow

Build workflows for all your teams using Zoho Flow

Sales – Get the right data flowing in and out of your CRM. Find out how you can use automation throughout the lead management lifecycle.

Marketing – Unlock the power of marketing automation. Streamline omnichannel marketing efforts with automated workflows.

Support – Deliver delightful customer experiences. Connect apps to your help desk for gathering questions and feedback from multiple sources, automated follow-ups, and more.

HR – Whether it’s employee onboarding, managing approvals, leave management, or payroll, you can create custom workflows for automating all your HR processes.

Integrate your apps. Automate your workflows.

No matter your role or business, you can use Zoho Flow to build custom integrations to automate all your workflows.

Connect the apps you use every day – Zoho Flow supports hundreds of apps, with more added all the time.

One platform for all your integration needs – Build integrations exactly how you visualize them using Zoho Flow’s no-code features, logic elements, and custom functions. Create, maintain, and automate your workflows – all with Zoho Flow.

Build complex workflows with ease -A simple drag-and-drop builder makes it easy to build workflows spanning multiple apps. Simply add in the necessary logic elements to customize workflows however you want.

Trigger workflows from multiple sources – Trigger workflows from polling APIs, webhooks, templated emails, and even RSS feeds. Build workflows for any kind of use case.

Integrate your cloud apps with your on-premises systems – Access your on-premises systems securely using Zoho Flow’s On-Prem Agent. Integrate your cloud and on-prem apps in different combinations.

Monitor and troubleshoot workflows easily – Know exactly how your workflows are performing. With Zoho Flow’s troubleshooting features, you can restart entire workflows, rerun specific parts, and more.

Eliminate data silos – Introduce Zoho Flow to all your teams, so they can build workflows for automating function-specific processes. As more teams adopt Flow, automating cross-functional workflows becomes easier, ensuring critical data doesn’t remain in silos.

Why choose Zoho Flow?

Hybrid IPaaS for varied integration requirements – Build integrations between cloud-cloud, cloud-on-prem, and on-prem-on-prem applications. Zoho Flow is everything you need for all your integration requirements.

Secure, reliable, and private – Zoho Flow is built on Zoho’s own cloud infrastructure, with 24/7 monitoring and 99.9% uptime. Add to it the fact that Zoho doesn’t own or sell your data, and you can rest assured that you’re investing in one of the most private, secure, and reliable software vendors on the market.

Transparency at every stage – Zoho Flow is GDPR compliant and uses AES encryption for securing sensitive data. Apart from offering robust standardization, transparency is baked into the platform. Get complete visibility on every step of every workflow and every activity that happens on your account.

Perfect for businesses of all sizes – Whether you’re a startup looking to grow quickly and save on resources or an enterprise looking to eliminate data silos, Zoho Flow adapts to organizations at every stage of growth.

Built with Zoho’s values – Every Zoho’s product, including Flow, is built on Zoho’s time-tested values and convictions.

Global presence – With offices and data centers in countries around the world, as well as an international network of reliable Partners, we can help you get started with automating your workflows, regardless of your geographical location.

Zoho Analytics

Go from data to insights in minutes

Every step of your analytics journey, assisted by GenAI

Connect and blend data from anywhere

• Connect and blend data from 500+ data sources.
• Import or connect live to data from files & feeds, business apps, databases, data lakes, and data warehouses.
• Use our OpenAI integration to find external datasets for your analysis.

Prepare data for analysis

• Create and manage data pipelines with our visual builder.
• Augmented self-service data preparation and management module.
• Use our AI engine to improve data quality with 250+ transforms.

Augment your analysis with AI

• Ask Zia, your conversational AI assistant, and get answers in the form of reports and widgets.
• Get automated AI insights as digestible narratives, with a single click. Make smart decisions with diagnostic analytics.
• Forecast future trends, spot anomalies, do what-if analysis, and set up smart alerts with Predictive AI.

Visually analyze your data

• Build insightful and interactive reports and dashboards using 50+ visualizations.
• Use our drag-and-drop interface to create visualizations swiftly. Get visualization recommendations from Zia.
• Explore data with immersive interactions like drill down, filters, brushing, axis switch, tooltips, and more.

Share insights as stories

• Collaborate with teams and stakeholders through secured sharing with fine-grained permissions and row-level security.
• Set up roles and groups for controlled user management.
• Share insights as data stories with presentations/slideshows and portals. Liven up your boardroom!

Embedded BI

• Easily build and embed analytics with a simplified, visual low-code/no-code approach.
• Set up branded, enterprise-level analytics portals integrated with your organization’s ecosystem.
• Our robust set of APIs allow for highly flexible and extensible development platform to suit your business needs.

What makes Zoho Analytics truly exceptional

Unified business analytics – Helps integrate and blend data from multiple data sources, gain a holistic view of your business, and make better decisions.

Low total cost of ownership – Transparent, upfront pricing with no hidden costs. Offers the lowest TCO through affordable licensing, customization, training, and support fees.

Ease of use – Offers a drag-and-drop interface for visualizing data. Get to insights easily with augmented analytics capabilities, such as AI, ML, and NLP/G.

Flexible deployment options – Our cloud service is available 24/7. You also have the option to choose between public cloud and on-premise setup.

Highly scalable and extensible – Provides a comprehensive set of APIs that enable extensive customization options. These APIs allow for highly extensible low-code or no-code integration with any technology stack.

Security and governance – Incorporates time-tested and accredited security features designed for enterprise environments, along with a robust governance framework.

Zoho Vault 

A reliable password manager for everyone.

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information.

Features

• Unlimited passwords, notes, and documents
• Fine-grained password sharing with access control workflow
• Identity and access management + multi-factor authentication bundled with the app
• Exhaustive integrations and audit trails
• Passwordless authentication
• Free migration and onboarding assistance

Best-in-class features for your password vault

Unlimited password storage, seamless autofill, fine-grained admin controls – Vault has it all.

Powerful security dashboards – Get clear security insights into both your personal and business passwords. Identify any weak passwords and change them in just a few clicks.

Secure password management – Securely store, share, and manage passwords with different levels of access privileges. You can also add notes, documents, credit cards, software licenses, SSH keys, and more to your password vault.

Organized access with folders -Organize passwords and other confidential data into groups as folders and sub-folders for easy password management and bulk-sharing.

Single sign-on for cloud apps – Allow users to log in to their everyday apps without passwords. Our catalog readily supports hundreds of popular cloud apps, as well as options for custom integration.

Comprehensive audit – Track all sensitive password operations around the clock with our exhaustive audit trails. This includes username, action, IP address, timestamp, and more.

Extensive visual reports – Get visual reports of all the important operations performed in your Vault account and export them as PDFs for your internal and external audits.

Zoho Assist

Enterprise-grade Remote Support and Unattended Remote Access Software

Zoho Assist empowers businesses across the globe with secure cloud-based remote support and remote access software to deliver top-notch customer support experiences. Establish secure, web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers easily. Elevate your customer support experience with the industry’s best remote support solution.

Outsourced IT & MSP support – Provide remote support and access computers anywhere in the world with ease, using our remote control software. With remote access software, you can manage remote computers efficiently and improve customer satisfaction.

Customer support – Provide attended remote desktop support to any Windows, Mac, Linux, iOS, Android, or Chromebook device. Establish remote PC access to troubleshoot faster and ensure customer satisfaction.

IT help desks – Empower your IT help desk with remote desktop support software to resolve customers’ issues. Speed up resolution time and deliver outstanding service.

Feature-rich remote assistance software for every scenario

Remote Support – Effortlessly troubleshoot remote computers or mobile devices via ad-hoc or on-demand sessions using our top-notch remote support application. Invite participants via email, SMS, or join links. Enable quick connections without prior installations, ideal for customer support technicians and Outsourced IT & MSPs needing reliable remote support.

Remote Access – Enable unattended remote access for computers and mobile devices to monitor, maintain, and troubleshoot seamlessly, without requiring physical presence or user interaction. Use bulk deployment for easy setup across LAN and beyond. Zoho Assist supports Windows, Mac, Linux, Raspberry Pi, Android, and iOS for comprehensive remote access.

Video Conferencing – Elevate your remote support experience with secure online meeting and video conferencing software. Effortlessly host, record, and share online meetings, broadcast video conferences. Engage and interact with your audience using seamless and reliable web conferencing solution, designed to provide a professional, high-quality, and interactive experience.

Remote Camera Sharing – Provide real-time, augmented reality-based remote assistance by accessing your customer’s smartphone camera or smartglasses. Instantly troubleshoot plant machinery, servers, and more from your desk with our advanced AR tools and features. Enhance support efficiency and accuracy, by offering a cutting-edge solution for remote diagnostics and issue resolution.

Diagnostic Troubleshooting Tools – Monitor and manage remote device status and configurations seamlessly, eliminating desk visits and minimizing downtime. Background access with over 10 diagnostic tools, including Command Prompt, Device Manager, Task Manager, Hardware, Registry editor, etc. improves productivity, visibility, and support speed, while optimizing team uptime consistency.

Customization – Tailor your Zoho Assist portal to reflect your company’s branding by adding your logo, favicon, and customized email templates. Use custom domain mapping to create a branded portal URL. Enhance the portal’s functionality and usability with our extensive range of SDKs, APIs, and Webhooks, ensuring a seamless and integrated remote assistance experience that aligns perfectly with your brand identity.

Zoho WorkDrive

Online file management for teams  that work together

There’s a new way to collaborate. Share instantly instead of sending threaded emails and copies of documents. Make your documents available immediately to your team by adding them to a Team Folder.

Get your team together – Bring all of your team members and files under one roof. Get a holistic view of what’s happening in all the teams and discussions you’ve joined.

Roles with responsibilities – Every team member has a role to play. Bring in each person with the right access permissions for their role in the Team Folder.

Manage your Workspace – Gain control over your Team Folders and improve visibility. As an admin, decide who can join and what activities are allowed within a Team Folder.

Experience better interface – Get detailed view of Team Folders you are a part of, Team Folders you’ve pinned, and those you can join.

Zoho Sign 

A complete digital signature solution for fast-growing businesses.

Signing documents with pen and paper is often cumbersome and time-consuming. With electronic signature (aka e-sign), we can digitally sign documents from anywhere. E-signing is also legally valid in most countries.

Sign documents – Digitally sign documents yourself or get documents signed in-person, or send documents to collect signatures.

Configure workflows – Define the signing order when sending a document to multiple recipients, and control how they receive and sign your documents.

Track status – Track every step of the signing process. Receive instant alerts and notifications on the status of each document.

Zoho Mail

Secure business email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service, and add a professional touch to every email that goes out.

Unparalleled security and privacy – Zoho Mail’s data centers have top-notch security and surveillance, with a reliable 99.9% uptime. Benefit from secure business email hosting that supports encryption at rest and in transit, along with S/MIME message encryption.

Stay professional withemail@yourdomain.com – Create a domain for your business and set up custom email addresses for users. Unique and professional email addresses give your company the visibility and authenticity it deserves.

ExtensiveControl Panel – Zoho Mail’s powerful Control Panel is the admin’s go-to place for all settings, configuration, and customization. Add users, manage group aliases, set up policies to moderate business email content, and more.

Email retention and e-Discovery – Retain emails across your organization for a specified period to comply with company standards and to counter legal attacks. e-Discovery helps discover such retained emails quickly.

Mail on Mobile – Manage your business emails even when you’re away from your desk. Native mobile apps for Mail, Mail Admin, and Streams make staying in touch on the go easy and effortless.

Streams – the newer way to email – Add a social media flavor to your mailboxes with Streams. Replace unending email threads with comments, tag your teammates, share files, manage tasks, and much more, right from within your inbox.

Software Sources Ltd. is serving as Zoho Reseller.